UnitedHealthcare & Walmart OTC | Healthy Benefits Plus | Catalog
This is from a letter mom wrote to Walmart and cc'd UnitedHealth
Walmart Return Center
2301 Corporation Pkwy
Woodway, TX 76712
Dear Sirs
I just wrote this letter through the UnitedHealthcare website since you are their fulfillment center
https://healthybenefitsplus.com/HWPCard
December 2, 2024
All I get is the runaround on my inquiries. I also have to forfeit my benefits for EVERY ORDER THAT DOESN'T ARRIVE (THIS IS WHERE SHE FILLED IN HER NAZ AND DOB)
Order number: XYZ (Order number) and (was 23 days in Processing) DELIVERED DEC 2, 2024 - DESTROYED (2) boxes of oatmeal and 1 box of prunes
I have pics of the destroyed oatmeal boxes and the box of prunes
DON'T WRITE ASKING FOR MY NAME, DOB & ADDRESS. I'M GIVING IT TO YOU NOW, YET I GET NO REPLIES ON STATUS OF THESE ORDERS. (She'd written them MULTIPLE times about her orders and they just gave her a canned reply, "Thank you for your message. We appreciate your question and we will work to address your concern. Your message is currently being reviewed by our support team. Look for an updated email response within 1-2 business days. Please note our regular business hours are Monday - Friday from 8:00 a.m. to 5:00 p.m. Central Time, excluding holidays" and then never reply)
FIX IT!
Sincerely,
C
The damaged items were
The damaged items were
(1) Great Value Unsweetened Pitted Prunes Canister, 16 oz
(2) Quaker Old Fashioned Oatmeal, Whole Grain, 42oz
As of December 4, 2024 these orders are still 'processing'
Order number: xyz (4 days in Processing)
Order number: xyz (56 days in Processing)
Order number xyz (72 days in Processing)
On another order this is how it arrived
I wrote to Nestle about the October 11, 2024 order and the damaged goods. They sent me some coupons for the coffee
What did WalMart or UnitedHealthcare do?
Nothing, nada, zilch, they ignored me
Please check into this and DO BETTER!
Sincerely,
C
Letters were sent to
Walmart Center
2301 Corporation Pkwy
Woodway, TX 76712
https://www.google.com/search?q=walmart+return+center+2301+Corporation+Pkwy%2C+Woodway%2C+TX+76712
Brian Thompson, CEO
UnitedHealth Group
P.O. Box 1459
Minneapolis, MN 55440-1459
https://www.unitedhealthgroup.com/uhg/our-leaders/brian-thompson.html
Doug McMillon, President and CEO
WalMart Corporate Headquarters
702 S.W. Eighth St
Bentonville, AR 72716
https://www.google.com/search?q=Doug+McMillon%2C+President+and+CEO
Click here to read Healthy Food Benefit
Click here to read Walmart enlists UnitedHealth Group for 10-year value-based care partnership
Click here to read Walmart and UnitedHealth Group launch Medicare Advantage
United Health data breach worse than originally announced
United Healthcare CEO 'deeply sorry' for data breach
The CEO apologized while testifying before Congress about the breach.
UnitedHealth experienced a ransomware data breach in February 2024 that impacted its Change Healthcare unit:
When it happened
The breach was detected on February 21, 2024, and hackers had access to the system between February 12 and 20.
What was affected
The breach impacted the data of an estimated one-third of the American population, or around 110 million people. The data stolen could include:
Health insurance member IDs
Patient diagnoses
Treatment information
Social security numbers
Billing codes
Contact information, including names, phone numbers, and email addresses
What happened after the breach
UnitedHealth took action to prevent further data loss, including disconnecting and turning off its systems.
They also:
Notified customers of the breach
Issued billions of dollars in loans to providers
Established a dedicated call center to offer free credit monitoring and identity theft protections for two years
Communicated with law enforcement and regulators
The breach was carried out by a hacking group called ALPHV, also known as "BlackCat". The attack was the most significant cyberattack in U.S. health care history
UnitedHealthcare experienced two data breaches in 2024:
Change Healthcare ransomware attack
A ransomware attack on UnitedHealthcare's subsidiary, Change Healthcare, occurred in February 2024: Detection: The breach was detected on February 21, 2024.
Hackers: Hackers gained access to Change Healthcare's systems between February 12 and 20, 2024
Data exfiltration: Hackers exfiltrated over 6 terabytes of sensitive data
Affected individuals: The total number of affected individuals is unknown, but it could be as many as 1 in 3 Americans, or more than 110 million
Cybercrime syndicate: The BlackCat ransomware gang, also known as ALPHV, orchestrated the attack
Aftermath: The attack disrupted the US healthcare sector
Sensitive provider information
UnitedHealthcare discovered that sensitive provider information was accessible through certain public-facing URLs
Investigation: The investigation determined that an unknown third party may have accessed the information on February 14, 2024, and between May 7 and 8, 2024
Click here to read UnitedHealth says data of 100 million stolen in Change Healthcare breach
Mom's been getting a LOT of suspicious calls since the data breaches. She has fun confronting them to the point they get so frustrated that she won't give them any information and they hang up on her (haha)
Click here to read UnitedHealth data breach caused by lack of multifactor authentication, CEO says
Click here to read UnitedHealth hires cybersecurity veteran as new CISO
In recent months, UnitedHealth has faced two significant data breaches, and its collaboration with Walmart for over-the-counter (OTC) orders has left many customers frustrated with undelivered items or damaged goods. These developments are understandably concerning for consumers, who rely on their health insurance provider and OTC benefits for security, convenience, and peace of mind. If you find yourself affected by either of these issues, here are some steps you can take to protect your information, ensure resolution, and hold both companies accountable
1. Secure Your Personal Information After a Data Breach
When a data breach occurs, your personal and medical information may be compromised. UnitedHealth, as a health insurance provider, holds sensitive data about its members. If you've been affected by one of the recent breaches, take immediate action to secure your information:
Monitor Your Accounts: Regularly check your bank accounts, credit cards, and any accounts related to your health insurance. Look for unusual activity such as unauthorized charges or requests for services you didn’t initiate.
Place Fraud Alerts: Consider placing fraud alerts with credit bureaus (Equifax, TransUnion, and Experian) to prevent identity theft. This alert will notify creditors to take extra steps in verifying your identity before granting credit.
Consider a Credit Freeze: If you suspect your information has been stolen or misused, a credit freeze will make it difficult for identity thieves to open new accounts in your name.
Request a Copy of Your Medical Records: You are entitled to a copy of your medical records. If the breach affected your healthcare information, requesting these records can help you track any discrepancies or unauthorized medical claims made in your name.
File a Complaint: Report the breach to the Federal Trade Commission (FTC) at IdentityTheft.gov and the Department of Health and Human Services if your health information was compromised. Filing a complaint helps authorities track data breaches and take appropriate action.
2. Address OTC Order Issues with Walmart Partnership
UnitedHealth’s collaboration with Walmart for OTC orders, such as medications and health products, has been plagued by delays, undelivered items, and damaged goods. Here’s how you can address these issues:
Contact Customer Support Immediately: If your OTC order is delayed, undelivered, or damaged, your first step should be to contact Walmart’s customer service. Be sure to document the issue by taking photos of any damaged items and noting the order number and any correspondence.
File a Claim for Damaged Goods: Many companies have a process for handling claims regarding damaged items. Walmart may offer a refund, replacement, or reimbursement for any goods that arrive broken or unusable.
Utilize Online Order Tracking: Walmart’s website or app usually provides order tracking. Check for any status updates to ensure the items are being processed or if there have been issues with the shipment. This can also help you understand if delays are due to logistical problems.
Ask for Compensation:If delays or damage cause significant inconvenience, don’t hesitate to ask for compensation. Whether through a partial refund, discount, or free shipping, it’s reasonable to request restitution for the inconvenience, especially when you're relying on these products for health needs.
3. Consider Legal Action if Necessary
If both the data breach and order issues aren’t resolved satisfactorily, consumers may need to take further steps. Consult with an attorney to discuss possible legal actions, such as class-action lawsuits related to the breach or contractual issues with Walmart regarding undelivered or damaged goods.
4. Stay Informed and Proactive
Ultimately, staying informed is key. Follow any official communications from UnitedHealth and Walmart regarding the status of the breach or order delays. Being proactive with your personal security and communicating with both companies about the status of your orders or account issues can help mitigate the damage caused by these setbacks.
In the face of these challenges, consumers must take the necessary steps to protect their privacy and ensure their orders are delivered as promised. Holding companies accountable and being vigilant about personal security will help reduce the impact of these incidents.
Video from Pubity at https://www.tiktok.com/@pubity
EVERY senior community needs an inoperable car with working radio in their parking lot. That way the senior can sit in it rocking out for the memories. For some that might be the only joy they have in life, especially if their families have taken them to senior communities or nursing homes and rarely, if ever, visit.
We think ALL HUD housing needs Solar. Just think of all the money they'd save the government!
Susan Auslander, age 89, Spearheaded a Solar-Energy Drive in Connecticut and it worked!
An octogenarian Hunter College alumna has spearheaded a successful drive to install solar panels throughout her Connecticut retirement community — and she’s just getting started.
(This was not for low income housing, but it could be.)
CLICK HERE TO READ WHAT SHE DID
Her Retirement Home Said ‘No’ to Solar Panels. She Got It to Buy 1,344.
In what seemed like a futile fight with her retirement community’s management, Susan Auslander, just shy of 90, found an opening.
CLICK HERE TO READ MORE ABOUT WHAT Susan Auslander did
Things my mom did when she lived in MN before she came back home to Colorado (Click news article name to read more.)
Got a bus stop at the library
and
Marshall woman petitions to have bus stop at library
Helped turn ALL HUD housing into non-smoking
Another game-changer in the works to eliminate smoking
and
HUD SECRETARY CASTRO ANNOUNCES PUBLIC HOUSING TO BE SMOKE-FREE
New rule protects health and safety of residents, saves PHAs millions of dollars in preventable damage
Nov 30, 2016
According to the Centers for Disease Control and Prevention (CDC), HUD's national smoke-free policy will save public housing agencies $153 million every year in repairs and preventable fires, including $94 million in secondhand smoke-related health care, $43 million in renovation of smoking-permitted units, and $16
https://archives.hud.gov/news/2016/pr16-184.cfm#:~:text=According%20to%20the%20Centers%20for,smoking%2Dpermitted%20units%2C%20and%20%2416
(Just think of how much it would save our government to add solar to HUD/low income housing!)
How To Use The Internet To Pay For Your Dental Bills
This is how mom got the funds to finance some of her dental work 8 years ago
(THE LINKS THEY TALK ABOUT FOR MOM ARE NO LONGER VALID - THIS WAS FILMED 8 YEARS AGO)
This is mom's interview on a National podcast. She was also interviewed by NBC National News about the harassment and stalking she's endured in 1994. It's off-and-on to this day, December 13, 2023.
